Library Student Jobs

The closing date for this posting has passed.

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Posting No. 49

  1. Position:
    Assistant Help Desk Advisor (AHDA)
  2. Department:
    Information Commons AHDA
  3. Period of Employment:
    September 7, 2021 - April 30, 2022
  4. Qualifications:

    University of Toronto Student experience working in a service capacity, preferably one related to a high tech field and one entailing serving a large number of clients. Ability to learn new technology and software quickly. Demonstrated ability to interact effectively with clients, both in person and on the telephone. Ability to deal with a client service environment that can at times be stressful. These qualities may be assessed through such methods as role-play, situational analysis, and aptitude testing. Proven solid knowledge of telecommunications products and wireless technology and extensive experience in working with that technology. Proven evidence of completed project work involving research, technical documentation etc. Resourceful and effective approach to problem solving in order to resolve client problems quickly and efficiently. Very knowledgeable in the use of internet applications, particularly troubleshooting email and network connectivity problems, and reasonably knowledgeable in desktop software.

    Depending on public health guidelines and operational environment, work will be performed either remotely and/or in person. A successful applicant must be willing and able to work on-site providing in person support and must also have a Windows or Macintosh computer that is capable of running the most current operating system for that platform. Also required is a high-speed internet connection capable of video conferencing.

    Depending on interview process, successful candidates may begin work as early as August 16th 2021 for the upcoming Fall/Winter term.

  5. Duties:

    Answers incoming questions on the phone-in Help Line, through emails and tickets submitted to the help desk, and at the walk-in Help Desk should that service be operational. Performs identity validation interviews via video conference; Helps clients resolve computing problems; determines the urgency of a client's problem; refers questions and problems to the appropriate area of expertise outside the scope of the Help Desk. Escalates to the Help Desk analysts problems that resist solution or that require special authority to resolve. Uses various automated tools of the Help Desk -- these include the problem tracking package and online documentation; under guidance of Help Desk analysts research and document solutions to problems, or an analyst may take on the problem and the advisor assist. Complete Help Desk related projects as requested by the supervisor . Learn new supported products in a timely way, both through self-directed learning and training organized by the Help Desk. Report task performed regularly for a period as determined by the supervisor. Other related duties and special projects may be assigned.
    The successful candidate will be required to work on-site (campus).

  6. Hours per Week:
    12-24
  7. Hourly Rate:
    $26.53, $27.32

University of Toronto Students interested in applying for this position must submit their applications via the Student Job Site available at https://studentjobs.library.utoronto.ca..

The Student Job Site is available at: //studentjobs.library.utoronto.ca/.

Applications for this position will be accepted until September 08, 2021

This position is in the CUPE Local 1230 - Student Casual Bargaining Unit

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