Library Student Jobs

The closing date for this posting has passed.

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Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact utlhr@utoronto.ca.

Posting No. 83

  1. Position:
    Assistant Help Desk Advisor (AHDA)
  2. Department:
    Information Commons AHDA
  3. Period of Employment:
    until April 30, 2023
  4. Qualifications:

    University of Toronto Student experience working in a service capacity, preferably one related to a high tech field and one entailing serving a large number of clients. Ability to learn new technology and software quickly. Demonstrated ability to interact effectively with clients, both in person and on the telephone. Ability to deal with a client service environment that can at times be stressful. These qualities may be assessed through such methods as role-play, situational analysis, and aptitude testing. Proven solid knowledge of telecommunications products and wireless technology and extensive experience in working with that technology. Proven evidence of completed project work involving research, technical documentation etc. Resourceful and effective approach to problem solving in order to resolve client problems quickly and efficiently. Very knowledgeable in the use of internet applications, particularly troubleshooting email and network connectivity problems, and reasonably knowledgeable in desktop software.

  5. Duties:

    Answers incoming questions on the phone-in Help Line, through emails and tickets submitted to the help desk, and at the walk-in Help Desk should that service be operational. Performs identity validation interviews via video conference; Helps clients resolve computing problems; determines the urgency of a client's problem; refers questions and problems to the appropriate area of expertise outside the scope of the Help Desk. Escalates to the Help Desk analysts problems that resist solution or that require special authority to resolve. Uses various automated tools of the Help Desk -- these include the problem tracking package and online documentation; under guidance of Help Desk analysts research and document solutions to problems, or an analyst may take on the problem and the advisor assist. Complete Help Desk related projects as requested by the supervisor . Learn new supported products in a timely way, both through self-directed learning and training organized by the Help Desk. Report task performed regularly for a period as determined by the supervisor. Other related duties and special projects may be assigned.

    The successful candidate also provides tier1 support for the desktop computers, printers and scanners and 3d printers located in Robarts library.

    Most work will be performed on-site. Remote work is not mandatory but may be occasionally offered - such opportunities will always be matched by an option to work on site as well. Requirements may change with public health guidelines or operational requirements.

    Training for all duties will be provided.

    Please note that during the pandemic, the University continues to monitor public health guide lines as they relate to libraries and work closely with the University’s Environmental Health and Safety Office and other campus officials. As such, hours cannot be guaranteed if public health and university health and safety guidelines limit access to libraries and buildings.

  6. Hours per Week:
    12-24
  7. Hourly Rate:
    $26.53, $27.32

University of Toronto Students interested in applying for this position must submit their applications via the Student Job Site available at https://studentjobs.library.utoronto.ca..

The Student Job Site is available at: //studentjobs.library.utoronto.ca/.

Applications for this position will be accepted until March 08, 2023

This position is in the CUPE Local 1230 - Student Casual Bargaining Unit

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